The web browser will automatically launch the gotoassist opener. Rescueassist, formerly gotoassist, will be there for you. On the helpalert versions tab, click the newest version of helpalert to start the download. Use the gotoassist customer attended standalone application single executable for windows the gotoassist customer attended standalone application is a single executable. If youre in a time crunch and need to get into a meeting as quickly as possible, here are some quick tips to get you there. This allows you to access all of our great presentation tools, including drawing tools, shared keyboardmouse control, polls and handouts. In addition to the obvious functionality of diving into someones computer and taking control, gotoassist offers file. Customers can join phone mode support sessions without going to a customer portal by using the gotoassist corporate customer standalone application. Download the gotoassist corporate helpalert application. Gotoassist corporate support healthcare organization compliance with the administrative and physical safeguards sections of the final hipaa security rules. Open a discussion with your client and use the rescue command. The net result is that gotoassist corporate may be confidently deployed as a remotesupport component of a larger informationmanagement system without affecting hipaa compliance. Web console through a simple plugin, you can quickly and easily start a support session right from the browser. The client then authorises download of a small application which gives the support officer access to their system.
Download and install gotoassist expert desktop app mac when you download the gotoassist expert desktop application so that you can host support sessions, an installation package including the goto opener application will be downloaded onto your computer. Gotoassist customer attended app win download gotoassist to your computer in order to join screensharing sessions without going through download configuration instructions for technicians here. A progress bar shows you how long it will take to remove gotoassist corporate. Welcome to the helpalert download center for gotoassist software.
Gotoassist seeit lets you share what you see on your camera with a gotoassist seeit agent. Rescueassist, formerly gotoassist, is now part of the logmein rescue family of remote support solutions. To preinstall the gotoassist corporate customer application, see download the gotoassist corporate customer preinstallation package msi. Gotoassist corporate for android is an app that allows subscribers with gotoassist corporate accounts to provide troubleshooting support to android device users. Type your name and the support key received from your technician and click continue to proceed. Type the code you received and click the button to proceed. Download and install gotoassist expert desktop application.
When the download of the unattended installer is complete, open it on the customers computer. The gotoassist customer attended standalone application is a single executable. The file launches a standalone customer application in which customers can enter the 9digit session code and click start support session to. When you find the program gotoassist corporate, click it, and then do one of the following.
Gotoassist offers excellent it support tools that are perfect for small businesses. Full device remote control is supported for samsung and lg devices and device screen sharing is provided for. The gotoassist corporate helpalert application is meant for use by representatives. Full device remote control is supported for samsung and lg.
Help file download the gotoassist corporate customer preinstallation package msi if desired, managers can preinstall the gotoassist corporate customer application as a service on a customers windows computer to reduce their sessionjoin time, more easily enable certain features, and prevent additional downloads when a customer joins a standard support session, the gotoassist corporate. Download the gotoassist corporate customer standalone apps. This is what the client sees when they first connect to gotoassist s servers. Once the rescueassist by logmein application is installed, the applications icon is displayed on the system tray win or application menu mac. Download this app only if instructed to do so by a trusted support agent description the gotoassist customer app allows gotoassist remote support agents to provide full screen sharing, remote control, chat support, and camera sharing live camera streaming from your device to your support agent for samsung and lg mobile devices. The goto opener app may ask your permission to install itself and the gotomeeting software. Remotely access any computer, ios or android device. Provide comprehensive, efficient support to not only pcs and macs, but android and ios mobile devices as well. Download and install gotoassist expert desktop app mac.
Gotoassist corporate by citrix systems should i remove it. The file launches a standalone customer application in which customers can enter the 9digit session. To set up unattended support on this computer, click the button below. For more help, see stepbystep instructions for installing on windows and mac.
Integration services gotoassist integration services offer a variety of methods to integrate the industryleading remotesupport solution into your existing infrastructure quickly and easily. Along with a phone call or onscreen chat window the client can demonstrate how they encountered the problem. To do this, you will need to have an active account for gotoassist remote support or gotoassist express. Now iwl directs callers to the citrix online gotoassist website. File transfer securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and.
Download and install gotoassist expert desktop app windows when you download the gotoassist expert desktop application so that you can host support sessions, an installation package including the goto opener application will be downloaded onto your computer. Click the remove or changeremove tab to the right of the program. Once you see the gotomeeting suite, you can join someone elses meeting or log in to your organizer account. Getting support isnt your customers favorite thing to do, especially when simple issues take too long to resolve. If you are an organizer or panelist for an upcoming webinar, you will need the desktop software installed on your computer to properly host or participate in the session. Download the gotoassist corporate customer preinstallation package msi download integration sdk and. Help file download the gotoassist corporate customer standalone apps. Its easy a seeit agent starts a webbased session at.
849 499 1246 411 1038 1244 630 1047 1468 166 1208 891 1197 36 1188 1367 465 431 256 71 1033 1048 345 1146 901 764 238 365 1197 499 464 1179